This is a comprehensive course to learn about customer service skills. You will learn about effective communication, structuring of the customer experience, listening, customer service standards and so much more.
DurationFormed in 2009, today we welcome our clients in three offices located in Dubai Knowledge Village, Dubai International Financial Centre (DIFC), and Abu Dhabi. Having trained over 1100 people across Middle East, we have built reputation of Excellence.
Lynchpin’s comprehensive training services bring an outstanding solution for all your training needs, including:
CPA, CMA, CFA, CIA, ACCA, FRM, IFRS
+80 Soft Skills
Specialist Industry Courses
EMIRATI Development Program
Corporate Finance & Banking Courses
Coaching for Industry Certification Exams Lynchpin Advantage in Financial Training
ACCA Gold Training Provider
“Winner Sets” for Bankers
Tailored | Public | In-House
Coaching for Financial Certification Exams
One Stop Shop for Specialist Finance Courses
Trainings delivered by Active Industry Specialists with 100% hands-on experience.
100% Tailored to Meet Unique Business Objectives: Committed to create customer-focused solutions and high quality of our training's to impact your bottom line, we are one of a few organizations which offer 100% tailoring across our product portfolio.
Our training consultants and experts can develop a customized content, incorporating case studies and examples from your company or business sector; or even a complete bespoke training solution to meet your specific business challenges as well.
Apart from training programs, Lynchpin also offer training consultancy services providing Training Needs Assessment & Analysis
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course is designed to give the delegates extensive and practical knowledge of telephone selling techniques. You will acquire the skills of good telephone etiquette and get an understanding of how the phone responses represent the entire
This is a specialized course that will teach you about tackling the issues pertaining to customers complaint. It focuses on two core components, namely the behavioral aspect and the procedural or systems' aspect.
This course will give you in-depth knowledge and understanding of CRM and teaches you how to equip you with the techniques and tools necessary for developing an appropriate CRM strategy.
This course begins with teaching you the importance of good service as in what customer expects and how to achieve that and mold your behavior accordingly.
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