This training will develop and enhance your understanding and knowledge related to providing exceptional customer care and service. It will empower you to provide effective and swift solutions to all customers facing problems.
DurationThis training will develop and enhance your understanding and knowledge related to providing exceptional customer care and service. It will empower you to provide effective and swift solutions to all customers facing problems.
Target Audience:
All individuals with a responsibility to face customers and their queries will find this program extremely helpful as it details all the essential aspects of customer service and care.
GRCA Academy is a leading training institute that is operating Globally with a primary focus on the MENA region. It values and assists in unlocking the true potential of career-oriented professionals to achieve their goals and meet objectives.
In order to ensure that you are abreast with the current global changes, updates and technology, GRCA Academy offers several accredited programs.
We have offices in:
This is a Sales & Telephone Skills course where you will learn and acquire practical knowledge. The program is led by qualified instructors in a supportive and conducive learning environment.
This course will teach you about all the different facets of CRM. It will show you how the banks can create value through their CRM program and retain customers for the long run.
This training course offers knowledge about leading cross-functional teams and managing cross functional areas, Strengthening and enhancing strategic thinking and decision-making skills, Establishing and expanding networks with key figures f
This course is designed for people who represent their organization’s image by selling their products or services over the telephone, and who want to increase their organization’s long-term business capability.
This is a one-day instructor-led course to learn about quality, understanding its benefits and methods of quality development and improvement, gaining a broad understanding of total quality management, leading your team towards quality-focus
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