This course will equip participants to handle calls professionally and efficiently.
The telephone plays a major part in daily operations for most businesses, and is one of the most common ways customers interface with employees and the organization.
An organization reputation for service depends on how professional the operator of the telephone handles incoming and outgoing calls.
The operator of the telephone has the ability to encourage repeat business, offer exceptional customer service and build customer relationships.
Learning Objective:
Content:
Your Greatest Tools – Tonality & Words
Telephone Procedures
Processing Incoming And Outgoing Calls
Communication Tools
The Challenging Caller
Eminent offers a range of courses that will enhance your skills, improving efficiency and productivity. Successful people invest in themselves and Eminent has been assisting individuals for the last 25 years in the process by offering an extensive range of courses, at affordable prices.
Our courses are delivered by subject matter experts with both training as well as industry experience. They are not only professional, but also considerate and sensitive towards varying individual needs and provide the necessary support to every participant during the learning process.
This training will help in developing and improving call center skills and knowledge of the delegates.Â
This course begins with teaching you the importance of good service as in what customer expects and how to achieve that and mold your behavior accordingly.
Client Relationship Management course is offered by Global Business Advisors (Corporate Training Providers).
This course will teach you about developing and maintaining quality customer service that awes the customer. This program entails that for any business it is pivotal to have more customers and also bring more business from the existing custo
The course combines different group exercises and case studies to develop your implementation skills. In the end, there will be a written test conducted to assess the learning of the participants.
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