This course will equip participants to handle calls professionally and efficiently.
The telephone plays a major part in daily operations for most businesses, and is one of the most common ways customers interface with employees and the organization.
An organization reputation for service depends on how professional the operator of the telephone handles incoming and outgoing calls.
The operator of the telephone has the ability to encourage repeat business, offer exceptional customer service and build customer relationships.
Learning Objective:
Content:
Your Greatest Tools – Tonality & Words
Telephone Procedures
Processing Incoming And Outgoing Calls
Communication Tools
The Challenging Caller
Eminent offers a range of courses that will enhance your skills, improving efficiency and productivity. Successful people invest in themselves and Eminent has been assisting individuals for the last 25 years in the process by offering an extensive range of courses, at affordable prices.
Our courses are delivered by subject matter experts with both training as well as industry experience. They are not only professional, but also considerate and sensitive towards varying individual needs and provide the necessary support to every participant during the learning process.
This training will help in developing and improving call center skills and knowledge of the delegates.Â
This course is designed to give you the knowledge and skills of understanding about the customer experience while using the art of NLP. You will learn about discovering various patterns and programs to understand the customers for ensuring
This is a Certified Excellence In Customer Service Professional training offered by Laurels Training Institute. You will be trained by richly experienced and highly qualified teachers by using comprehensive study materials. The curriculum is
Client Relationship Management course is offered by Global Business Advisors (Corporate Training Providers).
This course focuses on teaching you about improving your customer service and achieving excellence in this important domain of the business. You will become an inspirational and flexible communicator and acquire the ability to engage custome
© 2024 www.coursetakers.ae All Rights Reserved. Terms and Conditions of use | Privacy Policy