This Customer Engagement course will help you in understanding about 'a good service' and realize why it is important from a customer point of view. You will also realize how it can be potential importance to the business and learn meaningfu
DurationThis Customer Engagement program will help you in understanding about 'a good service' and realize why it is important from a customer point of view. You will also realize how it can be potential importance to the business and learn meaningful ways to interact with customers positively, efficiently and proactively.
As part of the training, you will be taught about methods and professional techniques to handle complaints and use the telephone as an effective customer engagement tool.
Outline:
- What is ‘Service’? Why is it Important?
- The Customer
- Communication for Engagement
- Telephone Skills for Engagement
- Customer Recovery
- Develop Magic Moments
Features:
- Innovative Training Methodology
- Qualified Instructors
- Supportive Learning Environment
Gameplan Training is a leading organization that provides training and development solutions to the business professionals. It follows a unique training methodology where tailor-made courses assisted by relevant case study and interesting relevant activities are delivered to achieve the desired outcome.
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This course will cover and teach you about everything you need to learn and understand about the customer service department & skills. This training teaches the delegates of interacting with the external or internal customer effectively.
Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
This course is a blend of marketing and customer service skills to give you a practical and real-time exposure of successful organization customer service department.
Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad custo
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