This Customer Engagement course will help you in understanding about 'a good service' and realize why it is important from a customer point of view. You will also realize how it can be potential importance to the business and learn meaningfu
DurationThis Customer Engagement program will help you in understanding about 'a good service' and realize why it is important from a customer point of view. You will also realize how it can be potential importance to the business and learn meaningful ways to interact with customers positively, efficiently and proactively.
As part of the training, you will be taught about methods and professional techniques to handle complaints and use the telephone as an effective customer engagement tool.
Outline:
- What is ‘Service’? Why is it Important?
- The Customer
- Communication for Engagement
- Telephone Skills for Engagement
- Customer Recovery
- Develop Magic Moments
Features:
- Innovative Training Methodology
- Qualified Instructors
- Supportive Learning Environment
Gameplan Training is a leading organization that provides training and development solutions to the business professionals. It follows a unique training methodology where tailor-made courses assisted by relevant case study and interesting relevant activities are delivered to achieve the desired outcome.
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