This Customer Engagement course will help you in understanding about 'a good service' and realize why it is important from a customer point of view. You will also realize how it can be potential importance to the business and learn meaningfu
DurationThis Customer Engagement program will help you in understanding about 'a good service' and realize why it is important from a customer point of view. You will also realize how it can be potential importance to the business and learn meaningful ways to interact with customers positively, efficiently and proactively.
As part of the training, you will be taught about methods and professional techniques to handle complaints and use the telephone as an effective customer engagement tool.
Outline:
- What is ‘Service’? Why is it Important?
- The Customer
- Communication for Engagement
- Telephone Skills for Engagement
- Customer Recovery
- Develop Magic Moments
Features:
- Innovative Training Methodology
- Qualified Instructors
- Supportive Learning Environment
Gameplan Training is a leading organization that provides training and development solutions to the business professionals. It follows a unique training methodology where tailor-made courses assisted by relevant case study and interesting relevant activities are delivered to achieve the desired outcome.
(Institute Review)
55 years ago(Institute Review)
55 years ago
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization.
This course is ideal for Front Office Call Center employees to improve their expertise, skill and knowledge-base to achieve excellence at customer service delivery and satisfaction.
This course will accelerate the efficiency of the front office and help the firm grow sales. Some of the topics covered here include revenue management and incorporating the latest technology and their applications.
You will receive courseware that includes handouts, study materials, activity sheet etc. It will teach you different standards that must be met for ensuring customer service excellence. This training will teach you the foremost qualities and
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