This Customer Engagement course will help you in understanding about 'a good service' and realize why it is important from a customer point of view. You will also realize how it can be potential importance to the business and learn meaningfu
DurationThis Customer Engagement program will help you in understanding about 'a good service' and realize why it is important from a customer point of view. You will also realize how it can be potential importance to the business and learn meaningful ways to interact with customers positively, efficiently and proactively.
As part of the training, you will be taught about methods and professional techniques to handle complaints and use the telephone as an effective customer engagement tool.
Outline:
- What is ‘Service’? Why is it Important?
- The Customer
- Communication for Engagement
- Telephone Skills for Engagement
- Customer Recovery
- Develop Magic Moments
Features:
- Innovative Training Methodology
- Qualified Instructors
- Supportive Learning Environment
Gameplan Training is a leading organization that provides training and development solutions to the business professionals. It follows a unique training methodology where tailor-made courses assisted by relevant case study and interesting relevant activities are delivered to achieve the desired outcome.
Grow Your Business with Service and amazing experience to your customers. Turn Your Customers into Loyal Brand Ambassadors.
This training course will help you to understand and learn about Customer Service Skills. It focuses and covers all the essential aspects related to the customer service. This program is supervised by an expert and qualified instructor.
This workshop is designed to help you appreciate why external and internal customers are both kings and queens and how without them – both – the organization will not endure.
This is a comprehensive certification course in Customer Service. It will help you in understanding customer service, techniques to focus on the customer, handling complaints, delivering excellent customer service, coping with stress and muc
The telephone plays a major part in daily operations for most businesses, and is one of the most common ways customers interface with employees and the organization.
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