Managing Front Office Operations

This 2-day course addresses some of the core elements of customer service such as dealing with complaints, managing customers, diffusing agressive and angry customers, building excellent rapport, using effective communication techniques and

This is a 5-days comprehensive training course on learning and understanding the key techniques and methods because of which you can Achieve Customer Service Excellence. The course is led and supervised by an expert and qualified instructor.

This workshop is designed to help you appreciate why external and internal customers are both kings and queens and how without them – both – the organization will not endure.

This is a specialized course that will teach you about tackling the issues pertaining to customers complaint. It focuses on two core components, namely the behavioral aspect and the procedural or systems' aspect.

The telephone plays a major part in daily operations for most businesses, and is one of the most common ways customers interface with employees and the organization.