Managing Front Office Operations

You will receive courseware that includes handouts, study materials, activity sheet etc. It will teach you different standards that must be met for ensuring customer service excellence. This training will teach you the foremost qualities and knowledge required of you to fit in this industry.

The course will help you in identifying various obstacle confronted by all telesales and teach you about the nature of the process to overcome such obstacles. It will also equip you with a wide-ranging techniques applicable on-job as a telesales to deliver desired outcomes.

This course draws on different key concepts and theories related to the job-role of a receptionist. Here, you will be able to recognize and understand how the role of a receptionist is vital in assuring quality customer service and how it adds up to the reputation of a company.

This course will walk you through key concepts and theories of Customer Relationship management that can be adopted by you in the organization to achieve endless outcomes.

This course will help you understand the concepts and importance of a customer-centric approach in your organization. You will learn key skills which are required to handle customers and make their experience worth-while.