TOP 10 IATA COURSES IN ACADEMIC CITY - PAGE 6

This course will teach you how to handle difficult situations and customers in a confident and effective manner. You will learn how to maximize customer contact, develop loyalty and provide excellent customer service in the aviation industry

This course will improve your sales skills and give you knowledge of popular tourism destinations to empower you to advise your clients on best travel options. You will learn about constructing and customizing travel itineraries and much mor

This course will teach you about the principles of demand forecasting and the overall forecasting process where the new standards taken from the Airport Design Reference Manual (ADRM version 10, 2014) will also be incorporated.

This course will teach you how to ensure safe workings and operations of airline passenger service activities. You will learn how to deal with the technical and practical aspects of efficiently running airline passenger services and activiti

This training will teach you how to apply different techniques of collaborative decision making (CDM) in the context of ground operations and airports. It will help in unleashing the power of shared information and its impact on decision mak

This course will teach you about the essential technical procedures of aircraft handling and loading. You will learn about optimizing the use of ground service manpower and ground service equipment.

This course is conducted in line with the IATA Standards in the Airport Handling Manual (AHM) and IATA Ground Handling Manual (IGOM) to help you learn about ramp hand signals and aircraft marshalling.

This training provides an insight into the concepts and procedures of safe workings of an airline's below wing activities. It deals with the knowledge, ability and understanding of the practical and technical side of airline airside operatio

You will gain an in-depth understanding of the flight operations department, human factors and management systems on key matters like leadership, flight deck design, crew coordination, operational evaluation and training and much more.

This course will teach you about the handling of media responses in an emergency situation before the corporate media response unit takes over the situation.